consumer affairs, Tag

As the clocks go back, our experts answer queries about gas and electricity use, be it for drying clothes, doing the washing up or sorting the heating

We needed the gas supply cut off so we could install a heat pump to help the environment

Trying to get some redress from green energy installers when things go wrong is a long, hard slog

Energy crisis panel warns country is ‘dangerously unprepared’ and must shift away from gas quickly

Party donor Dale Vince warns that urging homeowners to switch to clean-power technology risks political storm bigger than Ulez

We’d like to hear your questions about domestic gas and electricity use – and we’ll put them to our experts

Industry divided over whether plan to vary electricity cost depending on location could make bills cheaper for all

After 250,000 installations across the UK, we look at the devices central to Labour’s vision of a ‘home upgrade revolution’

Householders are angered by the discovery they cannot remortgage or sell their homes after installing spray-foam insulation to cut energy use

Previously the idea was to sell electricity back to the grid, now the object is to power all of a household’s needs

Newer models are quieter than older ones, and barking dogs are a far bigger cause of complaints

Many people fear the UK’s draughty old properties are too great a challenge for the technology

EPCs are meant to be a vital insight into how energy efficient a property is. But many are out of date and can be misleading

Widening government-run scheme would counter mistrust among householders, says consumer group

Infrastructure firm raises £6.8bn to connect homes to renewable energy sources across US and UK